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Buyer's Guide • Can I trade-in my Syritex Storage Server? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Shipping and Returns • Do you ship to APO/FPO? • How long is the transit? • Is a signature required for delivery? • How do I track my order? • How much is my shipping? • Can I return my product? • I received the wrong product. • When will my backorder ship? • When will my order ship? Pricing and Billing • Do you accept Purchase Orders? • What are my payment choices? • What are the payment terms? • Do I have to pay sales tax? • I have a billing question. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Syritex Government Sales • State and Local Government Direct Sales • U.S. Department of Defense Direct Sales • U.S. Federal Government Direct Sales Education and Public Libraries Customers • Public Libraries Direct Sales • Public School Districts (K-12) • Universities Direct Sales International Customers • Do you ship outside the USA? • What are my payment choices? • What is the return policy for international customers? My Account • How do I create an account? • How do I edit my account information? • I forgot my password. Order Status • Has my order shipped? • My order never arrived. • An item is missing from my shipment. Customer Service • How do I register my product? • How do I report a hardware problem? • Online Product Regsitration Form • Sales questions and sales support • Telephone Warranty Support • Telephone Warranty Support Request Form • What is Syritex Limited Warranty (USA Only) policy?

Additional Support • Conditions of Use • Privacy Policy • How do I contact you? Leasing • Benefits of leasing • FAQs about leasing Syritex Services • Advance Replacement Unit (USA Only) • Installation Assistance • Keep Your Hard Drive • Loaner Systems (USA Only) • Out of Warranty Repairs (USA Only) • Phone-based Technical Support • Same Day or Next Day Onsite Service (USA Only) AquilaLogix® iSCSI SAN Servers • What is iSCSI SAN? AraLogix® CD/DVD Servers • Can I limit the number of simultaneous users per CD or DVD to help control licensing restrictions? • Can I load the CDs and DVDs from the comfort of my desk over the network? • Do I have to buy a license for every user? • Does an AraLogix CD/DVD Server require additional software and/or additional hardware? • Does the AraLogix CD/DVD Server work with either Windows or Unix/Linux based clients and servers? • How does Microsoft Active Directory integrates with the AraLogix CD/DVD Server? • How is using an AraLogix CD/DVD Server different from just copying the CD and/or DVD to a NAS? • I receive subscriptions or updates on CDs and DVDs • What is a CD/DVD Server? LyraLogix® NAS Servers • What is a NAS Server? MERLIN® CD/DVD Loaders • What is a CD/DVD Loader? SPIRIT® CD/DVD Duplicators • What is a CD/DVD Duplicator? Windows Storage Server 2003 • Does Windows Storage Server 2003 work only with Windows based clients and servers? • How does Active Directory integrates with Windows Storage 2003? • How does antivirus protection integrates with Windows Storage Server 2003? • How does Windows Storage Server 2003 Volume Shadow Copy Service compare to other NAS Servers snapshots? • How is Windows Storage Server 2003 different from Windows Server 2003? • How scalable is Windows Storage Server 2003? • What is Windows Storage Server 2003? RAID • What is a RAID?